Privacy Policy

Effective Date: June 18, 2026

At Cindy Digital World, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, use our website, or interact with us to purchase hand tools, power tools, and accessories.

By interacting with Cindy Digital World, you agree to the practices described in this policy.

1. Information We Collect

To provide you with our products and services, we may collect the following types of information:

  • Personal Identifiers: Your name, phone number, email address, and physical/delivery address.

  • Transaction Information: Details about the products you purchase from us, billing details, and order history.

  • Communication Data: Information you provide when you contact us via phone (+254 725 094675), email (info@cindydigitalworld.co.ke), or visit us at our physical shop.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Fulfilling Orders & Delivery: To process your purchases, manage Cash on Delivery (COD) payments, and arrange countrywide delivery via our KES 500 flat-rate shipping service.

  • Customer Support: To handle your inquiries, process your 30-day returns, and issue eligible refunds within our 15-day processing window.

  • Business Operations: To improve our tool inventory, update our services, and detect or prevent fraudulent transactions.

  • Communication: To send you updates regarding your order status or respond to your customer service requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your data with trusted partners necessary to fulfill our services to you:

  • Delivery & Courier Partners: To ensure your tools are shipped and delivered successfully to your location countrywide.

  • Legal Compliance: If required by Kenyan law, government authorities, or to protect our rights and safety.

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Depending on your location, you have certain rights regarding your personal data under the Kenya Data Protection Act, including:

  • The right to access the personal information we hold about you.

  • The right to request corrections to inaccurate or incomplete information.

  • The right to request the deletion of your data, subject to legal or transactional obligations (such as completing a pending return or refund).

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Physical Address: Barkat Biashara Mall, 1st Floor, Shop 23, Kumasi Road, Nairobi, Kenya.

  • Phone: +254 725 094675

  • Email: info@cindydigitalworld.co.ke